Privacy Policy

Last updated: January 29, 2026

Plucky Labs, LLC (“Plucky,” “we,” “us,” or “our”) operates the website https://www.plucky.ai and provides a B2B software platform and developer tools (the “Services”).

This Privacy Policy explains how we collect, use, disclose, and protect information when you use our Services.

1. Scope of This Policy

This Privacy Policy applies to:

• Visitors to our website
• Customers and authorized users of our Services
• Individuals who communicate with us (e.g., email, support)

This policy does not cover how our customers collect or use data within their own products. When we process data on behalf of a customer, we do so as a service provider / processor, subject to our agreement with that customer.

2. Information We Collect

A. Information You Provide Directly

We may collect:

• Name
• Work email address
• Company name
• Billing and payment details
• Account credentials
• Communications with us (support requests, emails, feedback)

B. Information We Process on Behalf of Customers

Our Services may process data that our customers submit or make available, which can include personal data belonging to their end users (“Customer Data”).

We process Customer Data only according to customer instructions and our contractual obligations.

C. Automatically Collected Information

When you use our website or Services, we may automatically collect:

• IP address
• Browser type and version
• Device and operating system information
• Usage data and logs
• Error and performance data

3. How We Use Information

We use information to:

• Provide, operate, and maintain the Services
• Authenticate users and manage accounts
• Process payments and billing
• Communicate with users, including marketing communications
• Monitor and improve performance, reliability, and security
• Detect, prevent, and investigate abuse or misuse
• Comply with legal obligations

We do not sell personal information.

4. Legal Basis for Processing (US-Focused)

We process personal information based on:

• Performance of a contract (providing the Services)
• Legitimate business interests (security, product improvement, marketing)
• Your consent (where required)
• Compliance with legal obligations

5. Marketing Communications

We may send marketing or product-related communications to business contacts.

You can opt out at any time by:

• Using the unsubscribe link in emails
• Contacting us at privacy@plucky.ai

Transactional or service-related messages are not affected by marketing opt-outs.

6. Sharing and Disclosure of Information

We may share information with categories of service providers that support our business operations, including:

A. Payment Processing

Service providers that process payments and billing transactions

B. Cloud Infrastructure and Hosting

Service providers that host and operate our Services

C. Security and Content Delivery

Service providers that help secure, deliver, and protect our Services

D. Monitoring and Error Tracking

Service providers that help us monitor reliability and diagnose issues

E. AI and Machine Learning Providers

Service providers that supply AI models and related infrastructure used to deliver AI functionality.

These service providers may process personal data only to provide services to us and are contractually obligated to protect it.

We may engage additional service providers from time to time to support our operations.

We may also disclose information:

• To comply with legal obligations
• To protect the rights, safety, or property of Plucky or others
• In connection with a merger, acquisition, or sale of assets

7. On-Prem and Self-Hosted Deployments

For customers using on-premises or self-hosted deployments, data handling is primarily controlled by the customer’s own infrastructure and configurations.

Plucky’s access to data in these deployments, if any, is governed by customer agreements and technical setup.

8. Data Retention

We retain personal information only as long as necessary to:

• Provide the Services
• Comply with legal, accounting, or contractual obligations
• Resolve disputes and enforce agreements

Customer Data retention is governed by customer instructions and applicable agreements.

9. Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect information.

However, no system is 100% secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on your location and relationship with us, you may have the right to:

• Access personal information
• Request correction or deletion
• Object to certain processing
• Withdraw consent (where applicable)

Requests can be sent to privacy@plucky.ai.

If we process data on behalf of a customer, requests should be directed to that customer.

11. Children’s Privacy

Our Services are not directed to children under 13, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.

13. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Plucky Labs, LLC
Email: privacy@plucky.ai
Website: https://www.plucky.ai